•AFTERPAY, OXIPAY & LAYBUY AVAILABLE• FREE SHIPPING on orders over $100 • $15 capped postage • We will be closed from 29 Dec - 7 Jan • We wish everyone a Merry Christmas •

POSTAGE & DELIVERIES


Current turnaround: 1-5 business days*

*Business days are Monday-Friday unless otherwise stated.

Christmas cut off: 12/12/18 for standard postage, 18/12/18 for express postage.

**Orders placed post these dates may still arrive in time however, it is not guaranteed.

***Australia post is inundated at this time of year, their listed cutoffs are later than ours mentioned above. However, we want to be triple sure your parcel will arrive in time for Fa la la la llama time.

For your convenience No Probllama uses Australia Post, Interparcel, pick up (HADFIELD) and personal deliver (check your eligibility) to get your parcels to you. 

What does this mean for you? It means that you have more choice and increases convenience for you.

In some cases, another courier or option may be used for the delivery of your items with NO extra cost to you as we aim to provide the best service possible.

AUSTRALIA POST

Australia Post is weight, cubic volume and destination based. At No Probllama we pay for the extra destination fees that may arise. So you pay for weight transportation from Melbourne to your main city and we pay the rest. 

Australia Post delivers anywhere within Australia. 

PROTECTION

There is NO signature at delivery, if you do wish for this option contact us prior to check out in order for this to occur.

WHAT HAPPENS IF I MISS DELIVERY?

If you miss the mail man, small parcels will be left in a safe location or at your nominated “safe drop” destination.

If too large, the parcel will be taken to your closest Australia Post Shop. Where it will be required to be picked up within the stores trading hours.

DELIVERY TIMES

VICTORIA METRO - 2 business days

VICTORIA COUNTRY - 5 business days

ALL OTHER AUSTRALIAN STATES METRO: 3-6 business days, depending on lodgement and destination points.

ALL OTHER AUSTRALIAN STATES COUNTRY: Please contact No Probllama. 

PICK UP

Pick up of orders is only available for HADFIELD, VICTORIA, AUSTRALIA.

At fulfilment of your order I will personally contact you with arrangements to pick up your order.

If you select pick up, but are unable to do so your order may be cancelled (please refer to cancellations) or an invoice for shipping will be sent to your email. 

DELIVERY

Hadfield, Oak Park, Glenroy, Coburg, Fawkner, Craigieburn, Epping, Greenvale, Diggers rest, Sunbury, Gisbone, Macedon, Spring Hill, Kyneton, Trentham, Glenlyon, Daylesford and surrounding customers may be entitled to FREE DELIVERY or subsidised delivery fee (max $5).

To check your eligibility and or use this service please contact No Probllama for further details as the option has been removed at checkout as of lately due to confusion and we apologise for the inconvenience.

If you wish to have your items delivered please contact us prior to checkout as some areas are delivered to every fortnight. 

If you are a regular customer who selects personal delivery as an option, please contact No Probllama so that we can organise permanent arrangements to make your experience as smooth as possible. 

We thank you for your cooperation.