POSTAGE & DELIVERIES

Current turnaround: DUE TO COVID-19, AUSTRALIA POST HAVE PAUSED PICKUP OF PARCELS FROM OUR SHOP. 

WE HAVE LIMITED POST OFFICE DROPS OFFS TO TUESDAY AND THURSDAY. DURING PEAK TIMES WE WILL INCREASE THIS ACCORDINGLY.

PICKUP ORDERS TEMPORARILY SUSPENDED DUE TO ROAD CLOSURE

*Business days are Monday-Friday unless otherwise stated.

 

For your convenience No Probllama uses Australia Post, Star Track, personal delivery (check your eligibility) to get your parcels to you and couriers for extra large parcels over 10kgs.

What does this mean for you? It means that you have more choice and increases convenience for you.

In some cases, another courier or option may be used for the delivery of your items with NO extra cost to you as we aim to provide the best service possible.

AUSTRALIA POST

PLEASE REFER TO AUSTRALIA POST IN RELATION TO CURRENT DELAYS DUE TO COVID19 Australia Post is weight, cubic volume and destination based. At No Probllama we pay for the extra destination fees that may arise. So you pay for weight transportation from Melbourne to your main city and we pay the rest. 

Australia Post delivers anywhere within Australia. 

PROTECTION

There is NO signature at delivery, if you do wish for this option, a listing where you may purchase SOD is available in all collections. Just simply add it to cart.

WHAT HAPPENS IF I MISS DELIVERY?

If you miss the mail man, small parcels will be left in a safe location or at your nominated “safe drop” destination.

If too large, the parcel will be taken to your closest Australia Post Shop. Where it will be required to be picked up within the stores trading hours.

DELIVERY TIMES

VICTORIA METRO - 2 business days

VICTORIA COUNTRY - 5 business days

ALL OTHER AUSTRALIAN STATES METRO: 3-6 business days, depending on lodgement and destination points.

ALL OTHER AUSTRALIAN STATES COUNTRY: Please contact No Probllama. 

  

DELIVERY

Tarneit, Werribee, Hoppers Crossing, Mount Cottrell, Truganina, Greenvale and surrounding customers may be entitled to FREE DELIVERY or subsidised delivery fee (max $5).

If the delivery option does not appear at checkout for your suburb and you surround the suburbs mentioned above contact us via email at noprobllamaaus@gmail.com and we will get back to you within business hours.

If you are a regular customer who selects personal delivery as an option, please contact No Probllama so that we can organise permanent arrangements to make your experience as smooth as possible. 

We thank you for your cooperation.